FAQs

Our Manufacturers

One of our most important jobs at Pure Hearing is sifting through all the available technologies, so you don't have to. There are dozens of different brands such as Signia, Unitron, Phonak, Oticon, Rexton, Resound, Starkey, Widex, Beltone, Miracle-Ear, NewSound, Eargo, TruHearing, Lucid, Phillips, Kirkland, Audibel, and many smaller brands. In addition, each brand has dozens of products of which, some are exceptional, and some are duds. With over 15 years of experience, we've tried just about everything out there. Every year, we go to conventions and completely nerd out as we devour the latest hearing-related news. But, we don't just drink the marketing Kool-Aid; we fit the hearing aids on real live humans (like yourself) and see how they perform in the real world. Then, when we make a recommendation, we know it's the best available on the market. If you don't see a hearing aid in our store, it's because we have intentionally excluded it. On the flip side, anything we offer has met our rigorous quality, value, and long-term support standards. That is why we have chosen Signia, ReSound, Unitron, and Phonak as our manufactures of choice.

  • Signia - With its roots firmly planted in sound German engineering, Signia (formally known as Siemens Hearing) is one of the oldest, most established hearing aid manufacturers globally. They are known for underpromising and overdelivering, which stands in stark contrast to some of their competitors, who are marketers first and foremost. To learn more visit https://www.signia.net/en-us/

  • ReSound - ReSound is a global leader in the hearing aid industry, known for its innovative solutions that enhance the hearing experience. Founded in Denmark in 1943, ReSound has continuously pushed the boundaries of hearing technology with features like Smart Hearing, which integrates Bluetooth connectivity, advanced sound processing, and personalized hearing settings. Their products, designed to fit a variety of hearing needs, aim to help users stay connected to the world around them with improved clarity and comfort. As part of the GN Group, ReSound remains committed to improving the lives of people with hearing loss through cutting-edge advancements and research. https://www.resound.com/en-us/

  • Unitron - Being born in 1964 makes Unitron a young adult when compared to the grandpas of the hearing aid manufacturing family. However, being a little younger often gives them an edge when it comes to change, and they leverage the experience of Phonak since they are sister companies (they are both owned by Sonova Group). They are based in Canada and are one of our favorite brands. Check out https://www.unitron.com/us/en_us.html

  • Phonak - Switzerland is probably better known for its Swizz Army Knife, but in the world of hearing aids, it's also famous for Phonak. Born in 1947, Phonak has a rich history of unrushed innovations that just work. Since the beginning, we've worked with Phonak and still have some of our clients in their original hearing aids (over ten years old). We've had a lot of success with Phonak and have really been impressed with their latest Sphere aids. We recommend them to all of our severe/profound hearing loss clients. Visit https://www.phonak.com/en-us

Insurance

While we work hard to network with as many insurance companies as possible, it's impossible to be with everyone. We are in-network with most insurance companies in Utah, and if we aren't, we can usually match any in-network benefit you might have. So, if you think you have an insurance benefit, call, text, or email us before making any purchase. We can assist you in finding out exactly what your benefit is and how to maximize your "in-network" benefit.

60 day trial period

We provide you with one of the industry's longest (60 days) 100% money-back trial periods, and returns are straightforward, with no restocking fee, so shop with confidence. Just call, text, or drop in should you need to return.

Warranty

Our O.T.C. (over the counter) hearing aids come with a one-year warranty. All of our other hearing aids have a full three-year warranty. If your hearing aid stops functioning properly during the warranty period, it will be fixed or replaced at no cost to you. If your warranty has expired, the out-of-warranty repair charge is usually $300.

Lose a hearing aid?

Your hearing aids come with loss protection insurance while they are in warranty. The loss protection covers each hearing aid for one loss during the warranty period. A $300 loss protection per aid deductible must be collected before the lost hearing aid can be replaced.

Service

Each hearing aid comes with a complimentary year of our White-Glove Service. In addition, you can choose to purchase additional years of service for only $99 as you need them. Our service includes:

  • Professional cleaning
  • Loaner hearing aids
  • Firmware updates
  • In-Office hearing exams
  • Unlimited in-office visits
  • Unlimited remote appointments
  • Call, video, in-office support

At-home testing

No hearing test? No problem! There are several sites online that you can take a hearing test. Once you receive your aids, we can do a more in depth hearing test through the aids and the app on your phone.

At-home appointments

You can schedule at-home appointments yourself using our online scheduling tool on our website or by texting or calling us. Our at-home appointments are virtual, meaning we won't be there physically, so there is no need to bake us cookies (thanks for the thoughtful gesture). We can help you using old-school technology on a regular phone call, or we can do these new-fangled video Zoom calls; you get to choose. If you just need a quick adjustment, we might be able to skip the appointment altogether and send an update to your hearing aids using the app. Our at-home appointments work best for the following:

  • Troubleshooting fit issues & problems with your hearing aids.
  • Troubleshooting Bluetooth and phone problems.
  • Answering questions before or after purchasing.
  • Adjusting the settings on the hearing aids remotely.

In-office appointments

You can schedule in-office appointments yourself using our online scheduling tool on our website or by texting or calling us. Our office is a full-service hearing clinic. We can test your hearing, fit you with new hearing aids, make any adjustments under the sun, and clean and service your hearing aids. In addition, we offer a more comprehensive selection of hearing aids in our office than we do online. For example, we can take impressions of your ears to make earmolds or custom in-the-ear hearing aids that fit your ears precisely. You don't need an appointment if you would like us to clean your hearing aids or if they stop working; just stop in during business hours and we will be happy to help.

Quick shipping

Hearing is one of your five senses, and it's a big deal, so it's crucial to get things to you in days, not weeks. New orders, repairs, and supplies need to be to your door and in your ears quickly so you don't miss out. We use a combination of USPS and FedEX to fulfill our orders. We pay the shipping for new orders and repairs and do our best to get everything to you in a timely manner!

Loaner aids

Occasionally your hearing aids will need to be serviced or repaired. We recommend your hearing aids come to our office every year for firmware updates, part replacements, cleanings, and adjustments. Instead of going without while your hearing aids are in for repair, we will program loaner hearing aids for you to use in the meantime. This service is offered to in-office clients for free and for our online clients, we just ask that you cover the cost of shipping.

What's included?

  • Two customized hearing aids
  • Charger
  • Cleaning kit and wax traps
  • Comprehensive warranty **3-year on standard hearing aids 1-year on O.T.C.(over the counter)
  • Loss & damage insurance **3-year on standard hearing aids no coverage on O.T.C.
  • 60-day 100% money-back guarantee
  • Professional fitting (remote or in-office)
  • 1-year of our white-glove service

Qualifications

We are a local team of hearing care professionals with over 15-years of experience in the hearing care industry. We are board-certified with the state of Utah as Hearing Instrument Specialists. We are not audiologists or doctors, so we don't deal with balance issues, surgeries, or red tape. All we do is hearing testing, hearing aids, and hearing adjustments. We do one thing, and we do it exceptionally well. In addition, we are an independent company, meaning we have no obligation to any one manufacturer. This gives us the freedom to continually shop the market for the best hearing devices available and offer them to you. We strive for perfection in what we offer and how we serve you.

Best hearing aid for me?

Everyone's hearing loss and situation are unique, so it's never a one-size-fits-all solution that we offer. Our O.T.C. hearing aids are exceptional for someone who is on a tight budget with mild - moderate hearing loss; they can get the help they need while keeping their wallet happy. You might be looking for an I.T.C hearing aid or a cros designed for single-sided deafness. The hearing aids we offer online fit most people's needs perfectly, but if you are unsure, don't hesitate to contact us with any questions. We will be your advocates in helping navigate these waters, answer any questions, and help you find the perfect solutions, even if it isn't us.

Privacy Policy

Often you'll see a privacy policy page full of fine print that you can't understand, but not here. It's straightforward; we don't mess around when it comes to your privacy. We are fully HIPPA compliant. We will never share your information with anyone.

Returns

Our products come with at least a 30-day 100% money-back guarantee, and most offer a 60-day guarantee. During the trial period, if you are not fully satisfied, call, text, or email us, and we will send you a return shipping label free of charge. Just put everything back in the box, slap on the label, and we'll refund all your money as soon as we receive the package with everything inside. Visit our returns and shipping page.