Effective date of this notice:  November 12, 2013


Pure Hearing

1246 Legend Hills Dr Ste A2

Clearfield, UT 84015

PH: 801-784-6900            Fax: 801-769-3989

Jordan Bigler BC-HIS,

Jane Muir BC-HIS

Scott Bigler - HISI



We respect our legal obligation to keep health information that identifies you private.  We are obligated by law to give you notice of our privacy practices.  This notice describes how we protect your health information and what rights you have regarding it.




The most common reason why we use or disclose your health information is for treatment, payment or health care operations.  Examples of how we use or disclose information for treatment purposes are: setting up an appointment; testing or examining your ears; prescribing hearing aids; referring you to a doctor or clinic; or getting copies of your health information from another professional that you may have seen before us.  Examples of how we use or disclose your health information for payment purposes are: asking you about your health care plans, or other sources of payment; preparing and sending bills or claims; and collecting unpaid amounts (either ourselves or through a collection agency or attorney).  “Health care operations” means those administrative and managerial functions that we do in order to run our office.  Examples of how we us or disclose your health information for health care operations are: Financial or billing audits; internal quality assurance; personal decisions; participation in managed care plans; defense of legal matters; and business planning.


We routinely use your health information inside our office for these purposes without any special permission. We also share information with other health care providers, insurers, and administrative entities when necessary in order to provide appropriate treatment, secure payment, or carry out administrative functions. We ask for your consent to the disclosure of your health information for the purpose of treatment, payment and health care operations by signing the “Acknowledgement of Review and General Consent” attached to this form and returning it to us.




The law also allows or requires us to use your health information without specific authorization for other reasons. Not all of these situations will apply to us; some may never come up at our office at all. Such uses or disclosures are:


·          When a state or federal law mandates that certain health information be reported for specific purpose or for public health purposes, such as contagious disease reporting; investigating or surveillance; and notice to and from the Federal Food and Drug Administration regarding drugs or medical devices.

·          To government authorities about victims of suspected abuse, neglect or domestic violence.

·          For health oversight activities, such as for licensing of doctors; for audits by Medicare or Medicaid; or for investigation of possible violations of health care laws.

·          For judicial and administrative proceedings, such as in response to subpoenas or orders of courts or administrative agencies.

·          For law enforcement purposes, such as to provide information about someone who is or is suspected to be a victim of a crime; to provide information about a crime at our office; or to report a crime that happened somewhere else.

·          To a medical examiner to identify a dead person or to determine the cause of death; or to funeral directors to aid in burial; or to organization’s that handle organ or tissue donations.

·          For health related research, subject to approval of privacy board which must follow a special approval process.

·          To prevent a serious threat to health or safety.

·          For specialized government functions, such as for the protection of the President or high ranking government officials, or unlawful national intelligence activities; for military purposes; or for the evaluation and health of members of the Foreign Service.

·          For purpose of Worker’s Compensation programs.

·          Disclosure of a “limited data set” for research, public health, or health care operations.

·          Incidental disclosures that are an unavoidable by-product of permitted uses or disclosures.

·          Disclosures to “business associates” who perform health care operations for us and who commit to respect the privacy of your health information.


Unless you object, we will also share relevant information about your care with your family or friends who are helping with your ear care.




We may call or write to remind you of scheduled appointments, or that it is time to make a routine appointment.  We may also call or write to notify you of other treatments or services available at our office that might help you. Unless you tell us otherwise, we may mail you an appointment reminder on a post card, and/or leave you a reminder message on your home or office answering machine/voicemail or with someone who answers your phone if you are not home or available to take the call.




We will not make any other uses or disclosures of your health information unless you sign a specific “authorized form”. While the Acknowledgement of Review and General Consent form contains general language allowing us to use and disclose your health information for treatment, payment, health care operations and other purposes permitted by law, the authorization form specifically describes the purpose of the use or disclosure, the nature of the information that we will be used or disclosed and the persons or groups of persons to whom the information will be made available. The content of an “authorized form” is determined by federal law.  Sometimes, we may initiate the authorization process if the use or disclosure is our idea. Sometimes, you may initiate the process if it’s your idea for us to send your information to someone else. Typically, in this situation you will give us a properly completed authorization form, or you can use one of ours. If we initiate the process and ask you to sign an authorization form, you do not have to sign it. If you do not sign the authorization form, we cannot make the use or disclosure. Please send them to the office contact person named at the beginning of this notice.




The law gives you many rights regarding your health information. You can:


·          Ask us to restrict our uses and disclosures for purposes of treatment (except emergency treatment), payment or health care operations. We do not have to agree to do this, but if we agree, we must honor the restrictions that you want. To ask for a restriction, send a written request to the office contact person at the address, fax or email shown at the beginning of this notice.

·          Ask us to communicate with you in a confidential way, such as by phoning you at work rather than at home, by mailing health information to a different address, or by using email to your personal email address. We will accommodate these requests if they are reasonable and if you pay for any extra costs. If you want to ask for confidential communication, send a written request to the office contact person at the address, fax or email shown at the beginning of this notice.

·          Ask to see or to get photocopies of your health information. By law, there are a few limited situations in which we can refuse to permit access or copying. For the most part, however, you will be able to review your records within 10 days and receive a copy within a reasonable time or have a copy of your health information within 10 days. You may have to pay for photocopies in advance. If we deny your request, we will send you a written explanation, and instructions about how to get an impartial review of our denial if one is legally available. If you want a review or to get photocopies of your health information, send a written request to the office contact person at the address, fax or email shown at the beginning of this notice.

·          Ask us to amend your health information if you think that it is incomplete. If we agree, we will amend the information within 60 days from when you ask us. We will send the corrected information to persons who we know got the wrong information, and others that you specify. If we do not agree, you can write a statement of your position, and we will include it with your health information along with any rebuttal statement that we may write. Once your statement of position and/or our rebuttal is included in your health information, we will send it along whenever we make permitted disclosure of your health information. By law, we can have one 30 day extension of time to consider a request for amendment if we notify you in writing of the extension. If you want to ask us to amend your health information, send a written request to the office contact person at the address, fax or email shown at the beginning of this notice.

·          Get a list of the disclosures that we have made of your health information with in the past six years (or a shorter period of time). By law, the list will not include: disclosures for purpose of treatment, payment or health care operations; Disclosures with your authorization; incidental disclosures; disclosures required by law; and some other limited disclosures. You are entitled to one such list per year without charge. If you want more frequent lists, you will have to pay for them in advance. We will usually respond to your request within 60 days of receiving it, but by law we can have one 30 day extension of time if we notify you of the extension in writing. If you want a list, send a written request to the office contact person at the address, fax or email shown at the beginning of this notice.

·          Get additional paper copies of this Notice of Privacy Practices upon request. It does not matter whether you got one electronically or in paper form already. If you want additional paper copies, send a written request to the office contact person at the address, fax or email shown at the beginning of this notice.




By law, we must abide by the terms of this Notice of Privacy Practices until we choose to change it.  We reserve the right to change this notice at any time as allowed by law. If we change this Notice, the new Privacy Practices will apply to your health information that we already have as well as to such information that we may generate in the future. If we change our Notice of Privacy Practices, we will post the new notice in our office, have copies available in our office, and post it on our website.




If you think that we have not properly respected the privacy of your health information, you are free to complain to us or the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you if you make a complaint. If you want to complain to us, send a written complaint to the office HIPPA Compliance Officer at out address, via fax or email. If you prefer, you can discuss your complaint in person or by phone.




If you want more information about our Privacy Practices, please contact us.